Common Issues Change or cancel a port or winback registration "Duplicate" error message on registration form A port or winback form didn't print or needs a reprint Customer is chasing their credit Special Deal Winback Credits Why hasn't the port gone through?

Special Deal Winback Credits

Register the winback claim and send in the trade-in SIMs and handsets as normal. Upside will process BAU winback credits only. You need to contact your Telecom representative who authorised the deal to arrange for any additional entitlement to be applied.