Common Issues Change or cancel a port or winback registration "Duplicate" error message on registration form A port or winback form didn't print or needs a reprint Customer is chasing their credit Special Deal Winback Credits Why hasn't the port gone through?

Customer is chasing their credit

Check Telesearch and look at the customer payment status and reference.

If the claim does not appear at all:

  • Check that you are searching the correct new connection number (with no leading zero or punctuation).
  • The claim is not more than 5 months old (it may have dropped off the website history)
  • It may not have been registered as a winback claim (perhaps just as a port)

If you need any help e-mail winback@upside.co.nz or phone 027 4928355.

Important: Review your weekly dealer reports and address all action items immediately. This will ensure that correct entitlements are applied promptly and minimise customer dissatisfaction.