Common Issues Change or cancel a port or winback registration "Duplicate" error message on registration form A port or winback form didn't print or needs a reprint Customer is chasing their credit Special Deal Winback Credits Why hasn't the port gone through?

"Duplicate" error message when registering a port or winback.

  • The new connection number has already been registered. Check Telesearch.
  • The SIM number or IMEI has already been registered

Common causes:

  • The number has been registered as a Winback, then someone later registers it as a Port, but then sets “Is this a Postpaid Winback Claim?” to “Yes”. The site then tries to create another claim, but is prevented as the number already exists. Leave the flag to “NO”, and look on Telesearch to find the winback claim details.
  • The number has previously been in-ported, then has been ported away, and is now coming back again. E-mail winback@upside.co.nz to have the previous in-port number recycled.