About the Port and Winback Process Portability Proecss Overview Winback Claim Overview

Winback Claim Overview

The Winback Trade-In initiative provides an additional customer credit for customers who move their mobile connection to Telecom and sign up to an eligible post-paid plan and term.

Upside handles the claim and credit process on Telecom's behalf.

  • For new winback connections from 18 June 2009:
    • If the customer is porting their mobile number to Telecom, no trade-in sim or handset is required. When you register the Port Authorisation on the Upside web site, set the question “Is this a Postpaid winback claim?” to YES.
    • If the customer is not porting, but is transferring from Vodafone a trade-in SIM is to be retrieved from the customer and forwarded to Upside
    • If the customer is not porting, but is transferring from Telstra, a trade-in handset is to retrieved from the customer and forwarded to Upside.

  • Winback connections prior to 29 May will need to have the trade-in SIM only sent to Upside to get the customer and dealer credits.

  • The Port Authorisation forms, and where applicable the SIM cards and trade-in handsets MUST be returned to Upside within 14 days of connection.

  • SIM cards and handsets are checked off against registration information. Non-returned SIM cards and handsets are investigated.

  • Winback credits will be applied on receipt of the Port Authorisation forms or trade-in items.

  • Upside will return the SIMs to the losing network. Trade-in handsets are passed to a Telecom approved third party to be sold, with the proceeds going to the Starship hospital.

See the “Process Summary” and “Winback Trade-In Claim Process” for detailed instructions.