What do I do with the completed web or manual Port Authorisation Form?

• Ensure that the customer has signed the form and retained a copy. You hold on to the original signed form.
• In ADDITION, you need to arrange port permission from the losing network via ipro or ICMS.
• Once the port is approved, complete the sale and send the ORIGINAL SIGNED port authorisation form to:

Upside Limited

P.O. Box 31-360

Ilam

CHRISTCHURCH 8444

• We recommend that you send collected forms to Upside every two weeks, and suggest that you include them in same courier bag as the winback forms, SIM cards and trade-in handsets.  Otherwise post them to Upside. Note that Courier Post is the only courier which will deliver to a P.O. Box.
• When forms are receipted at Upside they are marked off against the web site registrations and matched to ICMS / ipro connection records. Non-returned forms are investigated.

IMPORTANT: Send only the ORIGINAL SIGNED port customer authorisation form.